FAQs– Wool Couture
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FAQs

If you cant find what your are looking for please contact us via the contact page and member of the team will be in touch.

Can I track my order?

You will receive a tracking number once your order has been
dispatched from our warehouse. If you have not received your tracking
information, please contact our customer service team on hi@woolcouturecompany.com

Where do you ship to?

We ship to all international countries. Please note delivery times are taking longer than usual for international orders.

What are your shipping rates?

Our UK standard shipping rate is £3.99 (2-5days via Royal Mail) and express is £9.99 (next working day delivery when ordered before 12noon, Monday to Friday)

Can I add to my order?

No problem - If your parcel has not already left our warehouse, we will absolutely do our best to meet your needs. Please email hi@woolcouturecompany.com

Can I return or exchange my order?

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.

If you made your purchase through one of our stockists for example John, Lewis, Harrods or a TV shopping channel, them any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer.

If you purchased products on the Wool Couture website, you can return your order to our main operation site:

Returns Department (please add your order number here)

Wool Couture Company Ltd

The Old Robin Hood

Southmoor Road

Brierley

Barnsley

South Yorkshire

S72 9HA

United Kingdom

Can I click and collect?

Of course! We offer a click and collect service. When your order is ready to collect, we will contact you.

Our address for Click and Collect is:

Wool Couture Company Ltd 
The Old Robin Hood
Southmoor Road
Brierley
Barnsley
South Yorkshire
S72 9HA
United Kingdom

PLEASE NOTE:
When you arrive at site please call +44 (0)1226 414950 and due to COVID-19 restrictions we will bring your order out to your car.

What skill level should I buy?

Our craft kits are designed with different levels of skill in mind.

Beginner

Projects using basic stitches. Perfect for the beginner.

Easy

Projects may include simple stitch patterns and shaping.

Intermediate

Projects may include involved stitch patterns, color work, and/or shaping.

Advanced

Projects may include complex stitch patterns, colour work, and or/shaping using a variety of techniques and stitches simultaneously.

If you would like more help and advice please contact hi@woolcouturecompany.com