Delivery Information

Royal Mail Strikes

Due to Royal Mail industrial action on Friday 30th September and Saturday 1st October 2022, there will be disruptions to our delivery/collection services. These delays are beyond our control and we appreciate your patience during this time.

General Shipping Information:

Royal Mail and FedEx deliver between 8:30am – 18:00hrs. If you are not going to be at the delivery address, please provide a safe place to leave your order or an alternative address.

Free Shipping - Orders over £70 *UK mainland only*

Please Note: Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address. The team will update you on this once an order is placed.

Customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.

Parcels are normally only delivered between Monday and Friday.

Normal shipping times from courier collection to delivery to customer:

Standard UK Royal Mail Delivery - 2-5 working days from dispatch.

Standard International Delivery - 5-10 working days from dispatch.

Express Shipping - Cut off for express delivery is 2pm at time of order (Weekdays only).

Busy Periods (Christmas): Please note, the team work hard to get all of your orders to you in good time.  Processing times from placing the order to dispatch is 5 working days. Please also allow time for Royal Mail to deliver your parcel.  

Not received your order: Please check the tracking information provided via email after dispatch for more information. Please wait up to 7 working days due to some courier delays and international bank holidays. Still not received? Please contact the team via email - hi@woolcouturecompany.com

Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.

For any other information, please contact us and we will be more than happy to help.