General Shipping Information:
Royal Mail and Fedex deliver between 8:30am – 18:00hrs. If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.
Parcels are normally only delivered between Monday and Friday.
Free Shipping - Orders over £70 *UK mainland only*
Please Note: Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.
One of our team will be in contact if additional shipping costs are required.
Please be aware customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.
Normal shipping times from courier collection to delivery to customer:
Standard UK Royal Mail Delivery £3.99 and will take 2-5 working days from dispatch.
Standard International Delivery shipping costs will vary and will take 5-10 working days from dispatch.
Express Shipping £9.99 and will take 1-2 working days from dispatch.
Cut off for express delivery is 2pm at time of order (Weekdays only).
Busy Periods (Christmas/Sale): Please note, the team work hard to get all of your orders to you in good time. Processing times from placing the order to dispatch is up to 5 working days. Please also allow time for Royal Mail to deliver your parcel.
Not received your order: Please check the tracking information provided via email after dispatch for more information. Please wait up to 7 working days due to some courier delays and international bank holidays. Still not received? Please contact the team via email - firstname.lastname@example.org
Click and Collect orders will be ready within 24 hours.
Monday - Friday 9am - 3pm from The Old Robin Hood, Southmoor Road, Barnsley S72 9HA
Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.
For any other information, please contact us and we will be more than happy to help.