Here’s the legal bit…
Wool Couture is registered in England, No: 10005713
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms and Conditions “). By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us regularly.
If you have any enquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email to [email protected]
CONFIDENTIALITY & PERSONAL DATA
YOUR OBLIGATIONS AND CONDUCT
You must provide us with true and accurate information for example: your real name, phone number, e-mail address and other requested information as indicated. Falsifying or omitting contact information such as a name, address, and/or telephone number when registering with Wool Couture Ltd is not permitted. You are also not permitted to use fax or disconnected numbers as a telephone number. When using this website you must obey all applicable international, federal, state, and local laws.
It is your responsibility to select a password that is unique to your Wool Couture Ltd account and that you do not disclose this information to anyone else or keep this information in an insecure place.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Wool Couture Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. We reserve the right to bar users from this Site on a permanent or temporary basis. Any such user shall be notified and must not then attempt to use this Site under any other name or through any other user. Wool Couture Ltd will report any breach of these rules that would constitute a criminal offence under the Computer Misuse Act of 1990 to the relevant law enforcement agencies and disclose your identity to them.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
This website is owned by and operated by Wool Couture Ltd. Unless otherwise noted in this website, Wool Couture Ltd. owns the copyright with respect to all content on the website. Content includes: text, graphics, logos, audio clips, trademarks, software server information, and anything else hosted on this website. Wool Couture Ltd logo, name, tagline and other marks indicated on the website are the trademarks or registered trademarks of Wool Couture Ltd in the European Union, Switzerland, United States of America and Japan. All rights to content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of Wool Couture Ltd copyright. Additionally, the Wool Couture Ltd website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
The website graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Wool Couture Ltd. Wool Couture Ltd trademarks and trade dress may not be used in connection with any product or service that is not Wool Couture Ltd, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Wool Couture Ltd. All other trademarks not owned by Wool Couture Ltd that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Wool Couture Ltd.
Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the website or any information displayed on the website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms and Conditions of Business; or (b) with the prior written permission of Wool Couture Ltd or the prior written permission from such third party that may own the trademark or copyright of information displayed on the website.
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Wool Couture Ltd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Wool Couture Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You may link Wool Couture Ltd content to other sites, but only if you acknowledge the website as the source of the material and does not disparage or discredit Wool Couture Ltd.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Wool Couture Ltd or its licensors.
REGISTRATION, PERMISSIONS AND COMMUNITY PARTICIPATION
Wool Couture Ltd reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way. By submitting any material to us, you automatically grant Wool Couture Ltd the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media or technology now know or later developed. Wool Couture Ltd will endeavour to acknowledge you as the source of the material when we feature such material. Wool Couture Ltd is not obliged to publish material submitted by you. When taking part in any Wool Couture Ltd community or social media groups you are governed by the terms of usage of the site in which the community/group exists.
If you fail to comply by our community rules Wool Couture Ltd has the right to cancel your account without notice and delete any contributions. If you do not want to grant Wool Couture Ltd the permission set out in these terms then please do not share your contribution on any community Wool Couture Ltd or any Wool Couture Ltd forums or groups including but not limited to our social media sites including Facebook, Twitter and Instagram
TERMS OF SALE
By placing an order on Wool Couture Ltd website you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. At any time Wool Couture Ltd has the right to cancel the order before it is dispatched, refunding any money due to the customer.
Wool Couture Ltd will endeavour to process the Order and send the Goods within the time period stated at point of purchase Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract and Wool Couture Ltd will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused. We will not be held responsible for any deliveries delayed due to postal delays or force majeure. Please see our FAQs on Delivery Charges for further information on order windows and services.
In order to contract with Wool Couture Ltd you must be at least 13 years of age and can form a legally binding contract under applicable law If your order is accepted we will inform you by email when we dispatch the item. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the order cost. We reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your Order. All prices advertised are subject to such change.
When you place an order, you will receive an email that acknowledges your order: this email will only be an acknowledgement and will not constitute acceptance of your order. We take payment from your card, when we process your order and have checked your card details. If we are unable to supply the goods for any reason, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
A contract between us will not be formed until we send you a confirmation email that all of the goods that you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
PRICING, CURRENCIES AND PAYMENT
At Wool Couture Ltd we try to ensure that all details, descriptions and prices that appear on this Website are accurate. In the unlikely event of an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and any monies paid will be refunded to you. All prices are shown inclusive of VAT at the applicable UK rate of 20%. Exact VAT charged is calculated based on the final value of your order in the check out process, at the rate applicable to your country. You will be responsible for any other taxes applicable in the territory to which the Goods are sent
We comply with the UK Consumer Protection (Distance Selling) Regulations 2000
We will endeavour to deliver to anywhere in the world that is accessible by our couriers. We ensure that we comply with the legal requirements in non-EU countries and reserve the right to cancel your order if we are unable for any reason to meet with these requirements. Prior to ordering, it is your responsibility to check that any goods you order comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products.
If you are purchasing from outside the EU, we may have to complete additional documentation or request additional information. Please contact us at [email protected] with any further enquiries. Wool Couture Ltd website is multi-currency enabled, which means you can select the currency for viewing product prices and shopping cart summaries. The payment will be made in the currency you select at time of purchase. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure that there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
We may use your personal information to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
RETURNS AND REFUNDS
If you are unsatisfied with your purchase, you may return it to us for a refund or exchange within 15 days unless the product has been bought in the Wool Couture Ltd sale. If an item has been bought in the sale, or during certain site promotions where price reductions are applied then you may return it within 7 days. Please refer to your specific promo code or contact us for more information. To qualify for a refund, the items must be returned in original condition with all tags and packaging intact and items unworn. It is your responsibility to pay for the order to be returned and obtain a certificate of posting.
If the items are not what you ordered or they are faulty, please contact us at: [email protected] to organise a return at our expense.
All of our customers have a statutory duty to take reasonable care of our products, in the event of this not being the case, Wool Couture Ltd will exercise our legal right of action. If items are soiled and show signs of being worn, the order will not be cancelled and items may be sent back to the customer with full payment due.
Under Distance Selling Regulations you have the right to cancel your order within 7 working days of receipt of goods. You must inform us in writing within 7 days of receipt of your intent to exercise this right to:
or via email to [email protected]
Please keep evidence of the cancellation notice, such as a copy and obtain a certificate of posting. In this circumstance you will be liable to pay and arrange for the goods to be returned in original condition with original packaging and all tags attached
We may from time to time offer promotional discounts using promotional discount codes. These discounts will be subject to terms and conditions that will be issued with the codes.
We do not currently offer any collection service at the current time.
DISCLAIMER OF LIABILITY
The information contained in this website is for general information purposes only. The information is provided by Wool Couture Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Through this website you are able to link to other websites which are not under the control of Wool Couture Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Wool Couture Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Information on the Wool Couture Ltd website may contain technical inaccuracies or typographical errors. Wool Couture Ltd attempts to make its descriptions as accurate as possible, but does not warrant that the content of the Wool Couture Ltd website is accurate, complete, reliable, current, or error-free.
LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Wool Couture Ltd affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used
You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Wool Couture Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of its services or any epage of this Website.
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected with all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. COMPLAINTS
We will try to do everything we can to resolve any disputes when they first arise. If you do have any complaints or comments then please contact us at [email protected]
If you breach these conditions and we take no action, we will be entitled to exercise our rights in any other situation where you are in breach of our terms and conditions.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Wool Couture Ltd. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of Wool Couture Ltd. We comply with UK legal and tax regulations
Wool Couture Ltd
Company Registration Number
VAT Registration Number
Updated May 2018