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Office Administrator

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Job description – Office Administrator

Fancy joining a highly commended best emerging craft brand with a creative team?

Company overview

Founded in 2015, Wool Couture is a young, dynamic brand specialising in chunky diy knitting, crochet, weaving and macrame kits that sell all over the world.  We manufacture our own wooden craft tools and we also offer a unique range of handmade accessories and homewares.  We are on online brand and our customers come from all over the world, we also wholesale to a number of larger brands including John Lewis and Tate.

The Old Robin Hood,
Southmoor Road,
Brierley Gap,
S72 9HA.

Reports to: Assistant Manager

Hours: We’re flexible for the right candidate. Part time Monday, Wednesday and Friday 10am-3pm and Saturday 10am-4pm.  During the Autumn and Winter period some other days work will be required.
The role will be permanent after a 3 month trial period.

Salary: minimum wage per annum pro-rata

More about the role:

We are a small team and our business is growing.  We have a vacancy for an important new member of our team. 

Your role will involve a variety of tasks including dispatching orders, data inputting using various computer software, greeting our customers and advising them on our products as well as answering phone calls. You must be flexible – we’re a small business and sometimes its literally all hands to the decks; our customers are our main priority and you will find yourself packing orders, delivering customer service and supporting the day to day delivery of our growing business.  

You will have strong concentration abilities with good computer skills as well as being friendly with good communication skills.

We pride ourself on getting things right for our customers and we need someone that pays attention to detail.  People might have called you a perfectionist in the past and this is just what we are looking for – these qualities will be perfect for our business.  

Because were a small business we can get really busy and we really need someone that can remain calm under pressure and who enjoys working in what can be an extremely busy environment.

Specific responsibilities will include:

  • Organising packages checking for country of destination, weight and size compliance.
  • Shipping orders; checking destination, delivery rates and delivery times.
  • Keeping customers informed by providing shipment cost, date and delivery method. 
  • Answering customer questions.
  • Completing invoices for shipping companies and for customers.
  • Liaising with delivery companies and tracking parcels.
  • Noting discrepancies and following these up with customers and shipping companies.
  • Reporting any damaged or missing packages to operations team and shipping companies.
  • Completing shipping claim forms and monitoring progress of claims.
  • Accurate repetitive data inputting and ability to restrain from distractions.
  • Working on multiple online e-commerce sites e.g. Not on the High Street, ETSY and company specific online sites.
  • Supporting other colleagues in updating products and information online.
  • Customer service tasks such as answering live chat messages, emails and phone calls.
  • Greeting customers in store and making sure they receive a wool couture experience.
  • Ability to maintain a clean and safe work place.
  • Willing to undertake all relevant training, education and supervision required with the role.
  • Passion for handmade products and keeping traditional skills alive.
  • Experience in dispatching and/or customer service preferred but not necessary. 

You will ideally be:

  • Savvy on e-commerce sites e.g. NOTHS, ETSY, websites and delivery software.
  • Highly motivated and able to complete tasks independently
  • A real team player
  • An excellent communicator 
  • Experienced in using e-commerce sites and Apple systems
  • Excellent in written, verbal and numeracy skills
  • A creative individual with a can-do attitude
  • Cool under pressure
  • Very organised
  • Able to drive your own car for work use
  • Flexible towards working increased hours if required
  • Willing to undertake other duties as and when required

Because we’re a small business having team members with additional skills, abilities or interests is always useful, so whilst not necessary for the role, do shout out if you have any of the following: second language, photography & photoshop, knitting or crochet skills, wood turning skills, laser cutting skills, trade show experience or anything you think may be relevant for the job.

This role requires candidates to be able to stand for long periods of time and be physically fit to lift and carry our stock which can be around 10 kilos in weight.

Interviews will be held at Wool Couture, The Old Robin Hood, Southmoor Road, Brierley Gap, Barnsley, S72 9HA.

How to apply

For all enquiries relating to this role please email [email protected]

To apply please send a covering letter, telling us why this is the job for you and why you are the candidate for us!

  • Why this is the job for you
  • What experience you have
  • Why you are the right candidate for us
  • Your current notice period/availability
  • Any Relevant work experience

Please include a copy of a CV, with the details of two references, to: [email protected]

Applications missing any of the paperwork will not be considered.

Closing date: Fri 26th April 2019

We will let you know by Wed 1st May 2019 if you are successful for an interview.

Interviews: Tue 7th May 2019

We reserve the right to close this job application early if needed.

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