Delivery Information

Shipping Update 14 Feb 2021:

Due to the Covid pandemic our processing times and delivery times are taking longer than normal.

We are now estimating a 3-5 days delay in getting your order ready to ship.

The Wool Couture team is working extremely hard to fulfil all orders and your patience is appreciated during these unprecedented times.  We are operating 7 days per week, but the demand is so high that this is causing a delay in getting your order ready to ship.

Please be aware, to protect our team ‘click and collect’ is no longer available during the current lockdown.

Shipping Update 14 Jan 2021:

Due to the Covid pandemic our processing times and delivery times are taking longer than normal.  We have also been forced to close by the severe snow on 14/1.

We are now estimating a 7-10 days delay in getting your order ready to ship.

The Wool Couture team is working extremely hard to fulfil all orders and your patience is appreciated during these unprecedented times.  We are operating 7 days per week, but the demand is so high that this is causing a delay in getting your order ready to ship.

Please be aware, to protect our team ‘click and collect’ is no longer available during the current lockdown.

Shipping Update 11 Jan 2021:

Due to the Covid pandemic our processing times and delivery times are taking longer than normal.

We are now estimating a 7-10 days delay in getting your order ready to ship.

The Wool Couture team is working extremely hard to fulfil all orders and your patience is appreciated during these unprecedented times.  We are operating 7 days per week, but the demand is so high that this is causing a delay in getting your order ready to ship.

Please be aware, to protect our team ‘click and collect’ is no longer available during the current lockdown.

General Shipping Information:

Royal Mail and fedex deliver between 8:30am – 18:00hrs If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.

Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.

Parcels are normally only delivered between Monday and Friday.

Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.

Please be aware that customers are responsible for payment of any local customs and duties.  We suggest that you check with your local Government with regards to any fees.

If you’re having trouble with your order, please contact us and we’ll be happy to help.

Example: Normal shipping times from courier collection to delivery to customer:

Destination Estimated Delivery - From Dispatch
UK

Standard Royal Mail Delivery will take 2-5 days from dispatch.

Express delivery – for orders placed before 12noon, delivery will be the next working day by Fedex.  Please note that Fedex do not deliver on a Saturday or Sunday.

 

USA

2-3 working days

Australia & New Zealand

4-5 working days

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