Subject to availability we aim to ship your order within 48 hours. Handmade items will take a minimum of 7 days before they are shipped and you will receive an email confirming the actual timings. We ship the majority of our orders with FedEx and your order is tracked and fully insured.
Example: Normal shipping times from courier collection to delivery to customer:
|UK||Next working day|
|USA||2-3 working days|
|Australia & New Zealand||4-5 working days|
Parcels are normally only delivered between Monday and Friday.
The above delivery times are generally correct, but for certain rural or remote areas there may be an extra day added. Delivery may also take longer over public holidays and during busy periods such as Christmas.
Individual postage prices are included in each product listing.
Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.
Please be aware that customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.
If you’re having trouble with your order, please contact us and we’ll be happy to help.