Delivery Information

Coronavirus update 10/05/2020

We are currently open and processing orders but this is taking longer than normal due to trialling new ways of working and putting new systems in place.  Please allow 1-2 weeks for delivery of your order.  We will try our best to get this to you sooner!

Stay safe,

Claire x

 

Coronavirus update 15/04/2020

Since we closed, we have been working out how our team can work safely at Wool Couture.  We are lucky that we have over 6000 square feet under our roof, so we have been able to move things around and create everyones own working space.  We are trialling this new way of working and we are starting to process orders, but with a much reduced team.

Our brick and mortar shop will remain closed for the foreseeable future.

If all goes well we will open for orders soon.

Stay safe,

Claire x

 

Coronavirus update 24/03/2020

Following the Prime Ministers announcement, all of Team Wool Couture will be staying at home for the next 3 weeks.

All orders that are placed from 23rd March 2020 will be shipped once we are back at work.

For orders that have been placed on or before the 23rd March – you will receive an email from our team shortly and you will be able to choose whether to have your order shipped once we are told it is safe to return to work or you will be able to choose to cancel the order, whichever works best for you.

We will keep you updated as things progress.

Claire x x x

 

General Information:

Subject to availability we aim to ship your order within 48 hours – 72 hours.

Handmade items will take a minimum of 7 days before they are shipped and you will receive an email confirming the actual timings.

Geographical location and courier availability can be limited in Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Some postcodes that do not come under standard UK delivery include postcodes: BT, GY, IM, JE, KW, ZE.

Royal Mail and fedex deliver between 8:30am – 18:00hrs If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.

Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.

Parcels are normally only delivered between Monday and Friday.

Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.

Please be aware that customers are responsible for payment of any local customs and duties.  We suggest that you check with your local Government with regards to any fees.

If you’re having trouble with your order, please contact us and we’ll be happy to help.

 

Example: Normal shipping times from courier collection to delivery to customer:

DestinationEstimated Delivery - From Dispatch
UK

Currently we are only able to offer standard Royal Mail delivery which will take 2-5 days from dispatch.

 

USA

2-3 working days

Australia & New Zealand

4-5 working days

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