Delivery Information

Click and Collect Information: 

For customers who live local and would like to click and collect, please place your order choosing the ‘click and collect option’.  Your order will be ready to collect the next working day (Monday – Friday) from our warehouse in Brierley.  Please note we are operating a zero customer contact policy with our staff.  When you arrive to collect your order, please call 01226 414950 and a member of staff will come and place your order in the lobby area which is just inside the front door.  Once the team member has left the lobby you are free to collect your order.

Please be aware that this is a new system that we are trialling and our team members will be unable to speak with you directly.

Shipping Information:

Subject to availability we aim to ship your order within 48 hours – 72 hours.

Geographical location and courier availability can be limited in Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Some postcodes that do not come under standard UK delivery include postcodes: BT, GY, IM, JE, KW, ZE.

Royal Mail and fedex deliver between 8:30am – 18:00hrs If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.

Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.

Parcels are normally only delivered between Monday and Friday.

Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.

Please be aware that customers are responsible for payment of any local customs and duties.  We suggest that you check with your local Government with regards to any fees.

If you’re having trouble with your order, please contact us and we’ll be happy to help.

 

Example: Normal shipping times from courier collection to delivery to customer:

Destination Estimated Delivery - From Dispatch
UK

Standard Royal Mail Delivery will take 2-5 days from dispatch.

Express delivery – for orders placed before 12noon, delivery will be the next working day by Fedex.  Please note that Fedex do not deliver on a Saturday or Sunday.

 

USA

2-3 working days

Australia & New Zealand

4-5 working days

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