Delivery Information

General Information:

Subject to availability we aim to ship your order within 48 hours – 72 hours.

Handmade items will take a minimum of 7 days before they are shipped and you will receive an email confirming the actual timings.

Geographical location and courier availability can be limited in Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Some postcodes that do not come under standard UK delivery include postcodes: BT, GY, IM, JE, KW, ZE.

Royal Mail and fedex deliver between 8:30am – 18:00hrs If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.

Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.

Parcels are normally only delivered between Monday and Friday.

Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.

Please be aware that customers are responsible for payment of any local customs and duties.  We suggest that you check with your local Government with regards to any fees.

If you’re having trouble with your order, please contact us and we’ll be happy to help.

 

Example: Normal shipping times from courier collection to delivery to customer:

DestinationEstimated Delivery - From Dispatch
UK

Standard: 2-5 days £4 (Free Shipping on orders over £70 not including postcodes BT, GY, IM, JE, KW, ZE) Royal Mail second class signed-for. For orders over 2kg weight, or packed items over 37x27x6cms will be Fedex next-working-day delivery.

Express: Next working day delivery for orders placed by 12 noon £7 Ordered by 12 noon shipped Fedex next-working-day delivery

USA

2-3 working days

Australia & New Zealand

4-5 working days

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